Customer Support

The best cath labs come with a complete service support

We are committed to providing the highest quality products.

Imaging equipment technology is rapidly advancing. At Modular Devices Inc., part of supporting our customers is providing the most up-to-date and highest quality products with the newest technology. We are always rienvesting in our business and upgrading our lab offerings with newer technology and higher-quality systems.  

We have a commitment to quality throughout our organization and that begins by offering only the newest and highest-quality equipment in our mobile medical labs. Our lab equipment packages include GE, Philips and Siemens imaging systems along with some of their newest digital detector system offerings.

We are committed to providing the most complete service support program in the industry

Just providing a high quality product isn't enough - we also back that up with best service support program in the industry. At Modular Devices we provide you with:

  • The largest in-house service support staff.
  • Full service support with every lease.
  • 15,000 square feet of warehouse dedicated to critical spare parts
  • 24/7 clinical support hotline available any time - days, nights, weekends and holidays.  

All of this is included with every lab lease.

Lab Service Support - 24 Hours a Day, 7 Days a Week

By offering the most complete Service Support Program in the mobile lab industry, Modular Devices has maintained its industry leadership position and excellent reputation. At no extra charge, we have a 24 hour-a-day, 7 day-a-week Service Support Line to diagnose and troubleshoot any problems you may have with a lab. One call to us is all it takes and one of our factory-trained service engineers will handle any issue until it is resolved to your complete satisfaction.

We understand how important uptime is and that you simply cannot afford to have your lab go down and cancel cases. This is why we have established a Quality Assurance System for our Mobile and Modular Labs - to diagnose trends and prevent problems from occurring in the first place. Our labs go through a rigorous QA process both prior to leaving our production facility as well as after arriving on-site. Over the years we have been able to develop the best systems for transporting our labs so they will withstand the rigors of the road and arrive at your facility in proper working order.

Where does Service and Support rank in your criteria for a mobile lab supplier? Trust your program and the support of your services to the professionals at Modular Devices.

For more information on our Lab Service Support please contact us at: 800-456-3369